Refund, Returns & Shipping Policy

Last Revised: 2021-07-17 12:55:18


All our clients are very important to us, that’s why SJ MERCH (“Company”), has created the following Refund Policy to let You know how we handle the refunds for the goods ordered and bought on our website (“Website”). The terms “You,” “Your,” and “Yours” refer to the entity/ person/ organization using our Website. When this policy mentions “we”, “us,”, and “our” it refers to the Company and its subsidiaries or /and affiliates. The term “goods” refers to any product or item bought on our Website by You. This Refund Policy is governed by our Terms of Services. For any questions regarding this Refund Policy or any requests regarding the refunds and returns, please contact us by email at You have the right, without giving a reason, to return the goods ( except glass items) within 14 days, if it has not been used, damaged or its appearance has not substantially changed, that is, the appearance of the product or its packaging has been made only such alterations as were necessary to inspect the goods received. The right to withdraw from a distance contract within 14 without giving a reason does not apply to legal persons (e.g. companies, entrepreneurs). This Return Policy does not limit Your statutory rights to withdraw or rights You may have in relation to incorrect, damaged, or defective goods.

Standard Returns

Any goods that You wish to return must be in the original packaging and unopened, in a condition fit for resale. If the Goods to be returned do not meet these conditions, we will be unable to offer a refund. You must place your refund request within 14 of delivery of the item. Please contact our Support to begin the return and refund process, Support team will walk you through the process and help you. In case of the return of the goods, we will cover the return shipping costs. You must exercise the return right responsibly and return the product in the original neat packaging, as well as return all complete parts of the product. You are responsible for the complete set of the returned goods. If the goods are not complete, we won’t be able to accept the returned goods and issue a refund. Once the Goods have been received and checked by our staff, a refund will be authorized by the same method that the payment was made. Depending on your financial institution, refunds can take up to 14 to be credited to your original payment method. In all cases, we have the right to suspend the refund until the goods are received back and inspected. If You fail to meet the deadlines of our Return policy, we will be unable to offer a refund.

Defective goods

In certain cases, such as defective, damaged, or wrong goods, you may be required to provide evidence of the issue, such as a photo or video, or to return the item to receive a refund. You must contact our company at within 14 upon purchase and provide detailed information, such as:

  • Proof of purchase
  • Order number
  • VAT invoice number
  • Product name
  • Information about the defect, failure or missing part of the item
  • Defect evidence (e.g. a photo or video of the item, a photo of the defective area (if it is possible to take a photo), a photo of the packaging, other).

When submitting a complaint, You must indicate how You wish the claim to be resolved:

  • To replace the defective goods with quality items
  • To supplement the incomplete goods with missing components

Shipping Policy

Any order received will be shipped within 2 days. If any further delay happens, we will intimate the reason for the delay.

All our products are shipped by road, and can take upto 10 working days to be delivered, depending on location , geography , government restrictions and situation in the destination city.

In case our primary delivery partner is not able to ship the order, we will use India Post as an alternative.

Exchange Policy

Exchanges can be done for all products EXCEPT glass products ( included but not limited to Gul, Bageecha, Paan, Oudh, Patissiere, and the small candle duos).

Exchange can be done at Rs 160/- for any of the product except mentioned above.

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